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Last Updated: June 2026
Welcome to Comfort Crew Marketing CA Inc. (“Comfort Crew,” “Comfort Crew Marketing”, “we,” “our,” or “us”). By using our website or purchasing our services, you agree to these Terms of Service.
1. Our Services
Comfort Crew Marketing provides customer communication and administrative support services for businesses. Depending on your selected plan, services may include:
- Customer follow-up communications
- Customer satisfaction outreach
- Review generation support
- Email organization and management
- Administrative assistance
- Website quality assurance
- Form creation and management
- Call handling or routing (where applicable)
- Weekly reporting
- Other agreed-upon administrative support
All services are performed according to the scope agreed upon between Comfort Crew and the client.
2. Free Trial
Eligible businesses may receive a complimentary trial period.
The complimentary trial is intended to help both parties determine whether our services are a good fit before entering into a month-to-month service agreement. Participation in a free trial does not obligate either party to continue beyond the trial period.
Comfort Crew reserves the right to approve, modify, or discontinue free trial offers at any time.
3. Monthly Service
Following the trial, services continue on a month-to-month basis unless otherwise agreed in writing.
Current pricing is displayed on our website or provided in your proposal.
4. Payment
Invoices are due according to the payment terms provided.
Failure to pay may result in suspension or termination of services.
All fees are listed in Canadian Dollars (CAD) unless stated otherwise.
5. Cancellation
Clients may cancel their monthly service at any time before the next billing cycle.
Cancellation will prevent future billing but does not automatically refund services already performed.
6. Client Responsibilities
Clients agree to:
- Provide accurate business information.
- Supply any required access or materials.
- Respond to requests for clarification in a timely manner.
- Review and approve information or communications when requested.
- Ensure Comfort Crew has permission to communicate with customers on the client’s behalf where applicable.
Clients remain responsible for all decisions made regarding their business.
7. Confidentiality
We treat client information with care and confidentiality.
Any business information, customer information, login credentials, or internal processes shared with Comfort Crew will only be used for providing our services unless otherwise required by law.
8. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
9. Intellectual Property
Clients retain ownership of their business, branding, customer lists, and proprietary information.
Comfort Crew retains ownership of our internal systems, templates, workflows, documentation, and original materials unless otherwise agreed.
10. Limitation of Liability
While we strive to provide high-quality services, business results depend on many factors outside our control, Comfort Crew does not guarantee specific outcomes, including customer behaviour, review volume, referrals, revenue growth, or search engine rankings.
To the fullest extent permitted by law, Comfort Crew shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
11. Changes to Services
We may improve, modify, or discontinue services from time to time.
When changes materially affect existing clients, we will provide reasonable notice whenever practical.
12. Governing Law
These Terms are governed by the laws of Ontario and the applicable laws of Canada.
13. Entire Agreement
These Terms of Service, together with our Privacy Policy and any written service agreement between Comfort Crew Marketing CA Inc. and the client, constitute the entire agreement between the parties regarding the services provided.
14. Contact
Questions regarding these Terms may be directed to:
Comfort Crew Marketing CA Inc.
Email: connect@comfortcrewmarketing.ca
Last Updated: June 2026
At Comfort Crew Marketing CA Inc., our goal is to build long-term relationships through quality service, open communication, and fairness.
We believe most concerns can be resolved through collaboration before a refund becomes necessary.
Our Resolution Process
If a concern arises, we will:
1. Listen to and discuss your concerns.
2. Review the services provided.
3. Clarify, adjust, or correct the service where appropriate.
4. Work together toward a fair resolution.
Our priority is to resolve issues promptly and professionally whenever possible.
Complimentary Free Trial
Our complimentary trial is offered at no cost to eligible businesses.
Because no payment is required, the free trial is not eligible for a refund. Either party may choose not to continue once the trial concludes.
Monthly Services
Following the trial, services are provided on a month-to-month basis unless otherwise agreed in writing.
Payments cover the professional time, communication, administrative work, and support provided during the applicable billing period.
Because our services begin immediately and involve ongoing labour, refunds are generally not available for services that have already been performed.
Exceptional Circumstances
Although refunds are not typically provided, Comfort Crew may, at its sole discretion, issue a partial or full refund in situations such as:
- We are unable to deliver the agreed-upon services.
- A billing or administrative error has occurred.
- Exceptional circumstances reasonably justify a refund.
Each request is reviewed individually.
Cancellation
Clients may cancel their month-to-month service at any time before their next billing date to prevent future charges.
Cancellation does not automatically create eligibility for a refund for services already provided.
Questions
If you have any questions or concerns regarding your service, we encourage you to contact us as soon as possible. We are committed to working with you toward a fair and reasonable resolution.
Contact
Comfort Crew Marketing CA Inc.
Email: connect@comfortcrewmarketing.ca
Last Updated: June 2026
1. Our Approach: Fix → Credit → Refund (in that order)
We believe most issues are best solved through mediation and problem-solving first. Our resolution ladder is:
1. Fix/Redo: We clarify the brief, revise deliverables, or re-run the service to meet scope.
2. Store Credit: If a fix isn’t suitable, we offer store credit toward any future Comfort Crew service or digital product.
3. Refund: If neither a fix nor credit reasonably resolves the concern, a refund may be considered under the criteria below.
2. Eligibility for Refunds (Service-Based)
Because we create customized marketing services and digital assets, refunds are generally not available once work has begun. A refund may be granted only if all of the following are true:
- No work has started within 72 hours of payment, and
- You cancel in writing before any materials are delivered or consultations held.
If work has started, we’ll prioritize fix/redo or store credit. In rare cases, a partial refund may be considered for clearly unused portions of a multi-phase scope at our discretion.
3. Digital Products (Final Sale)
All digital downloads, templates, and guides are final sale and non-refundable once delivered/accessed.
If you experience a technical issue (e.g., corrupt file, access problem), we will replace or re-deliver promptly.
4. Subscriptions
- You can cancel anytime; billing stops at the end of the current paid cycle.
- If a subscription deliverable is delayed or materially not as described, we’ll first fix/redo, then pro-rate a credit, and only if unresolved, consider a partial refund for the undelivered portion.
5. Events, Workshops & Training
- If Comfort Crew cancels, you’ll receive a full refund or 100% credit toward a future date—your choice.
- If you cancel:
  - ≥ 7 days before the event: 100% store credit.
  - < 7 days before:50% store credit.
  - No-show: no refund/credit.
- Credits from events expire 12 months from issue unless stated otherwise.
6. Mediation & Problem-Solving Process
If you’re unhappy at any point:
1. Email us at itscomfortcrew@outlook.com with your order number, timeline, and specific concerns.
2. We’ll reply within 2 business days to propose fix/redo options or a credit.
3. If we can’t resolve it together within 7 business days, we’ll review eligibility for a partial or full refund per Sections 2–5.
7. Store Credit Terms
- Non-transferable; usable on any Comfort Crew service/digital product unless noted.
- Valid for 12 months from the issue date.
- Any promotional or bonus credits will include their own terms/expiry if applicable.
8. Chargebacks & Disputes
Please contact us first. We’re committed to a fair solution via the Fix → Credit → Refund ladder. Filing a chargeback before giving us the chance to resolve may delay the outcome.
9. Force Majeure
Delays or non-performance caused by events beyond our reasonable control (e.g., outages, illness, emergencies) will be handled via reschedule, fix/redo, or store credit as appropriate.
10. How to Contact Us
For any refund or resolution requests, email itscomfortcrew@outlook.com with your order number and a brief summary of the issue. We’ll work with you to make it right.
Contact
Comfort Crew Marketing CA Inc.
Email: connect@comfortcrewmarketing.ca